Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the standard shipping time for WTB orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on sports equipment?
Yes, all WTB performance gear comes with a 1-year limited warranty against manufacturing defects to ensure you can compete with confidence.
What is your return policy for athletic apparel?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain items like compression base layers cannot be returned once opened.
How do I determine the right size for my gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as sports fit can vary between compression and relaxed styles.
Do you ship internationally?
Currently, WTB ships to over 50 countries worldwide. Shipping costs and delivery times vary by region and will be calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.